FAQs
Q. How Do I Book?
We are an online booking only prom boutique, provided through our online booking system to make it easy for all our customer's. We cannot offer bookings via phone or emails due to high demand and to help reduce disappointments.
A booking fee is required to secure your slot of £10, This is to secure your appointment and allow Auralou-Prom to offer exclusivity.
£10 will be redeemable towards a dress purchased on the day from Auralou-Prom.
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Please be aware that we are a NO children boutique and booking parties can only accommodate up to three people included in your booking confirmation. We can however, offer additional party members, But here at Auralou-Prom we strongly advise keeping your party to a minimum as this eliminates additional stress and overwhelming opinions.
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Q. Do you charge for appointments?
Yes, we do. We charge £10 booking fee for your first appointment. This fee is taken at the time of booking your appointment.
This is to secure your appointment and allow Auralou-Prom to offer exclusivity to our boutique.
The £10 will be deducted from the cost of a Gown if purchased on the day of fitting at Auralou-Prom.
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Q. Does Auralou-Prom offer Alterations on site?
Auralou-Prom suggests using the award-winning seamstress Lenka, who are based locally here in chepstow.
For further information please visit the link below,
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We advise booking your alterations appointments on the same day as purchasing your dress!
Lenka is an amazing seamstress and gets very busy, to avoid disappointment or complications booking sooner rather than later is advisable
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Q. When should I start looking for my dress?
Q. What Is The Average Shipping Timeframe?
Shipping can be between 2-4months, depending on a few variables.
Dresses ARE available to take home on the same day from our sample sale selections but this does not include all styles or new orders.
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Q. Is there parking nearby?
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YES!
There is ample car parking in a local paid car park. (Please see linked PIN on home page) just a 1 minute walk away.
We are located just past Chepstow Library, Opposite AH Hairdressing.
Q. What sizes do you stock in store?
We stock a variety of sizes in store, from size 0-20uk.
If you are worried about sizing, please contact Auralou directly where we are happy to help and measure you that no matter what size or shape you are we have dresses to fit and make you feel as beautiful as you deserve to feel.
Our staff are trained to ensure we cater to all sizes and have the ability to adapt most dresses to fit a variety of body shapes.
Q. Does Auralou allow children in store?
We are a no children policy here at Auralou-Prom to ensure our brides have our full attention during your exclusive appointment.
However as a single mum of Three little ones my self I do have compassion for those who may struggle with childcare.
Please contact Auralou-Prom directly to discuss any issues or enquires you may have and we will do our best to support your needs.
Q. What are the Do's and Donts before your appointment?
Our personal recommendation is to not leave it Too Late. Auralou-Prom offer a one dress per school Policy.
One dress per school policy helps reduce stress and an uncomfortable situation for our Prom goers. this however can mean that finding your dream dress sooner rather than later to secure your desired style is a priority. ​
Prom season starts as early as September the year prior. This is due to our latest season of dresses arriving around this time in the boutique and girls want the newest styles.
We have produced a breakdown to ensure your confident and have the best experience possible while looking for your perfect Gown,
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Do's -
- Do determine a budget and we can advise on dresses within your price bracket
- Wear comfortable and convenient clothing
- Wear your undergarments you are wearing on the big day, or like for like if possible
- Bring images of dresses/styles you like
- We recommend wearing light to little makeup
- Bring those who's opinions are important to you
- Style your hair in a style similar to how you would like it on the day.
- We recommend a shower the morning of or the day before your appointment so you feel as fresh as you can during your exiting day.
- Mos importantly ENJOY YOURSELF !
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Dont's
- Avoid perfumes if possible, deodorant is fine and we have additional in store for those conscious brides. This helps preserve our dresses for longer.
- Avoid booking too many schedules in one day, this can become very overwhelming and stressful and here at Auralou-Prom we like to eliminate as much stress as possible for our customers. Take notes and pictures to help re-jog your memories.
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Q. Can I take pictures?
Yes we do allow pictures in our boutique of course, we know these memories are important.
HOWEVER, we do NOT allow you to take pictures of our TAGS!
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We do allow pictures of the dresses on hangers or our mannequins but do not allow this content to be used for any additional marketing or promotional sales.
Q. I've found a dress i love but you don't have it in store.
Would you be able to get hold of it?
YES!
If we stock the designer in our store we most definitely will be able to get this on a loan basis for you.
We suggest giving us a call prior to booking to discuss this further with you directly.
Additional Fees may be applicable.
Q. What is your payment procedure?
When placing your order in store, we require a the full amount prior to placing your order.
Please note that all sales are final with a strict Non-Refundable, Non-Transferable and Non-Exchangeable policy.
Q. Will you buy my second hand gown?
No!
Here at Auralou-Prom, we do not purchase second hand dresses no matter how gorgeous and good condition the gown.
We only buy directly from our chosen designers.
Q. Do you offer storage for my gown?
We do offer storage solutions for our brides however, There is an additional charged fee of £3 a week.
This payment is required from the seventh day after the delivery of your dress in our store up until the day you collect your gown.
Q. What happens if I am late or miss my appointment?
If you are more than 10 Minutes late for your appointment without 48 hours notice, this will result in you loosing this appointment.
on this occasion we are unable to offer refunds or rebooking.
This will require additional bookings made on your behalf and at your own expense.
We understand circumstances can change, if you know you're going to be late, please give us a call.